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Real‑Time Voice Agent
Phone Agent That Talks Like a Human—24/7
A phone agent that talks like a human, handles calls end‑to‑end, and updates your CRM—24/7. Low latency speech recognition/synthesis, barge‑in, human handoff, and solid compliance.
What We Do
- TelephonySIP/Twilio integration, IVR, call routing, voicemail.
- Real‑Time StackStreaming speech recognition, fast text‑to‑speech, turn‑taking, memory.
- WorkflowsQualification, booking, order status, payments, surveys.
- CRM & OpsCreate/update records, log notes and tasks.
- SafetyConsent flows, sensitive data redaction, abuse handling, escalation.
- MonitoringTranscripts, QA scoring, cost/performance dashboards.
Use‑Cases
- After‑Hours SupportAfter‑hours support and triage
- Lead QualificationOutbound lead qualification and scheduling
- Order AutomationOrder tracking and returns automation
Why Heveli
- Real‑World ReliabilityDesigned for real‑world reliability and low latency
- Strong GuardrailsStrong guardrails and human review for sensitive flows
- Clear KPIsClear KPIs: call time, customer satisfaction and containment rate
How We Work
- 1Call Maps & DesignCall maps and guardrail design
- 2PrototypePrototype on real scripts and data
- 3Gradual RolloutGradual rollout with QA and handoff policies
Next Steps
Share a sample call script and target metrics → we ship a pilot within 2–4 weeks
